FAQ


Library Policies

Library Cards

🆔 To get a card, bring a valid ID (like a driver’s license or passport) or a piece of mail showing your name and current address.

🎉 First card is free! A $5 fee applies for lost or damaged cards.

🌟 We serve all Sequatchie County residents and welcome neighbors from nearby counties.

👨‍👩‍👧‍👦 Children under 18 must be accompanied by a responsible adult. That adult must show ID and sign for the child’s card – agreeing to be responsible for any fines or lost/damaged materials.

🏠 Checkout limits are applied by household/address. Getting additional cards won’t increase those limits.

📱 OverDrive & Libby (ebooks & audiobooks) have a 15-item limit per card. Each family member with their own card can have their own holds list and suggestions on the Libby app.

💳 Replacing a card costs $5. Your barcode will change, and old accounts/barcodes for OverDrive/Libby will no longer work.

Having your own card gives you personal access to materials and digital resources—perfect for keeping your reading organized! ✨

Item Borrowing Limits

Each household may check out up to 20 total items at a time.

Within that limit, the following item-specific limits apply:

🎟️ 1 Attraction Pass
🔬 1 STEAM Kit
🎮 1 Video Game
💿 10 DVDs
🎧 8 Audiobooks
📱 1 Launchpad
📚 3 Books by the Same Author
👤 2 Books About a Single Person
📖 4 Nonfiction Books per Subject

❌ Exception ❌
You can only borrow 1 Item from the Library of Things at a time, but you get that item for 4 Weeks (28 days).

These limits help ensure fair access for all patrons while still giving your household a wide variety of materials to enjoy.

To make sure all families can enjoy them, we ask that each child check out no more than 2 seasonal or holiday books at a time.

Borrowing may be temporarily paused for your household if any connected account has overdue or lost items. Once those items are returned or resolved, borrowing can resume.

Borrowing Times & Fines

Loan Periods & Renewals
🗓️Most items are due 2 weeks after checkout.
📞You may call the library during business hours to renew most items.
📖You can also renew your items once by logging in to our online catalog.

❌ Exception ❌
🎟️ Attraction Passes are due 1 week after checkout and cannot be renewed.

✨ Fine-Free Policy
As of March 15, 2022, the Sequatchie County Public Library is a fine-free library!🎉
✔️ No late fees for overdue books, DVDs, or audiobooks
✔️ All past late fines forgiven
⚠️ Patrons are still responsible for lost or damaged items.

❌⚠️Special Items With Late Fees⚠️❌
Some high-demand items have a $1/day late fee because keeping them past their due date prevents others from using them:
🎒 Kits
🎮 Video Games
📱 Launchpads
🧰 Library of Things items
🎟️ Attraction Passes


Please return these items on time so everyone can enjoy them! 🌟


How to Renew My Books ONLINE

1. 🌐 Go to the Library’s Website
Click on the “Catalog” option in the top menu bar.

2.🔑 Log In to Your Account
Once the Catalog page loads, click the “Please Login” link in the top right corner.

3.✍️ Enter Your Login Info
A pop-up will appear asking for:
Library Card Number – found on the back of your card under the barcode.
➤ Enter the full number without spaces and include any letters.
Password – If this is your first time logging in, use: USERPASS (all caps, no spaces)
Click Submit

4.🔒 First-Time Users: Change Your Password
If it’s your first time logging in, you’ll be prompted to create a new password.

💡 Need help?
If you forget your password or need assistance, call the library during business hours—we’re happy to help! 📞✨

5.👀 View Your Account
6.🏛️After logging in, click on “Your Account.”
From the menu, select “Items Out.”

7.🔄 Renew Your Items
You’ll see a list of everything you currently have checked out.
➤ Most items can be renewed one time. After that, they must be returned to the library.

⚠️ Note on Renewals
Some materials, like passes or kits, cannot be renewed.

📞 Need help?
If you have any issues or need assistance, call us or stop by! We can renew items for you over the phone.

Special Circumstances
You can renew your items one time.
After that, we kindly ask that they be returned.

If you ever have special circumstances—like illness or other challenges—please give us a call. We’re happy to work with you to make using the library as easy and stress-free as possible!

Use Our Online Catalog

🌐 Go to Our Catalog
🔑 Click on “Please Login” in the upper right corner of the page.

🏷️ Choose: SEQUATCHIE: Sequatchie Public Library

🆔 Enter Your Library Card Barcode
Type the letters and numbers exactly as they appear on the back of your card.

🔐 Enter Your Password
If it’s your first time logging in, use USERPASS.
All Caps. No Spaces.

❓ Forgot Your Password?
Click the “Forgot Your Password” link. If you do not have an email on file with us, this will not work for you.

📞🏛️ Need Help?
If you need assistance resetting your password, call or stop by the library. Our staff cannot view your password, but we can reset it to USERPASS for you.


Special Collections

Library of Things🛠️🧵

We’re excited to introduce a unique addition to our library — the Library of Things! 📚➡️🧰

This collection lets you borrow useful tools and equipment, just like you would a book. Whether you’re tackling a DIY project, preserving your harvest, or mending clothes, we’ve got you covered.

What is the Library of Things?
It’s a growing collection of non-traditional items for checkout — practical tools you might need occasionally, but don’t want to buy. Think sewing machines, canning kits, power tools, and more!

📋 Checkout Policy:
✔️ One item per household
⏳ 4-week loan period (28 days)
🔞 Borrowers must be 18+ and will be required to sign for the item due to high replacement costs.

Please borrow responsibly! Return all items clean, complete, and in working order so others can enjoy them too. Treat them as you would your own.

📁 How to Browse Items
Due to space limitations, items are not on the shelves. Instead, check out our Library of Things Binder at the front desk — it includes photos and detailed information about each item. Just ask and we’ll be happy to show it to you!

💡 Help Us Grow
This is just the beginning! We hope to expand the collection based on your interests and suggestions. What would you like to see added to our Library of Things?

Come explore — and borrow something new today! 💡🧰📦

Kids No Wifi Tablets

Discover a world of fun and learning with our new Playaway Launchpads, available for checkout at the library! Designed for Preschool to 3rd Grade, these tablets come pre-loaded with engaging educational content and a simple, kid-friendly interface.

No Wi-Fi? No problem! Just turn them on and start playing anytime, anywhere. These games are entirely offline!

🎮 What’s on the Launchpad?
Thanks to the Thinking Money for Kids grant from the American Library Association & FINRA, our six sturdy tablets feature five exciting games:
🐄 Making Mooo-lah
💰 Currency Catcher
🎉 Penny Pinchers’ Party
💵 Earning It
🐾 Pet Cents


⏳ Checkout Info:
2-week loan period

Built to share and withstand energetic little hands!

💡 Share Your Feedback:
When you return a Launchpad, take a quick survey to help us track the impact of this grant.

Unleash creativity and financial literacy—check out a Launchpad today!

Borrow Video Games

🎮 Video Games Now Available for Checkout!
Exciting news—video games are now part of our collection!

Systems: Wii – WiiU – Nintendo Switch

Borrow and enjoy games at home with these simple guidelines:
🕹️ Checkout Rules
🎯 Limit 1 game per household
⏱️ Games are first-come, first-served—no holds or reserves
🔄 Games can be renewed 1 time. After that, $1/day late fee applies

💳 Borrower Responsibility
⚠️ Patrons are responsible for the full replacement cost if a game is lost or damaged

👤 Only adults (18+) may check out a game. Children must have an adult sign for the game and accept responsibility for replacement costs

✨ New Additions & Donations
🎁 Thanks to a generous donation, we now have several older game titles available!

🙏 If you’d like to donate new or gently used games, we accept them for any console. Your support is greatly appreciated!

Come explore our collection and level up your fun at home! 🎉🎮


Borrow a Free Pass

🎟️ Free Family Fun with Your Library Card!
Planning a family outing? Don’t forget — your library card unlocks FREE attraction passes to some of Chattanooga’s favorite spots! 🐯🎨🧪🚂

How Attraction Passes Work:
✅1 pass per household at a time
⏳7-day checkout period
🚫No renewals or repeats (1 per year, per household)
💵$10/day late fee for overdue passes
🅿️Free parking at Zoo & Railroad Museum only
📅Check the attraction’s website for special events or blackout dates
📚Must have a library card in good standing (no overdue items or fees)
🎉Passes Reset Annually! Each pass can be borrowed once per year, starting in January and ending in December.
✅ Example: If you borrowed a pass in December 2025, you can borrow it again in January 2026.

New to the Library?
Library cards are free with valid ID and proof of address. After checking out and returning one item, wait 2 weeks and you’ll be pass-ready!

🎉 Passes are first-come, first-served — no holds, no exceptions.

✨ We have 2 passes each for the Zoo, Railroad Museum, and Creative Discovery Museum. These cover the entry fees for 2 Adults and up to 4 Kids. The pass for the Hunter Museum of American Art is only for 2 Adults, but children17 and under always get in for free.

Each household may borrow each pass once per year, and the extra copies mean more families can enjoy the fun!

Have questions? Call, message, or stop by — we’re happy to help! 💛

STEAM Kits

🧪🔧🎨 Looking for a fun, hands-on way to spark curiosity and creativity? Try one of our STEAM Kits, designed for kids 12 & under!

These kits let children explore Science, Technology, Engineering, Art, and Math while developing critical thinking and problem-solving skills. Families can enjoy interactive learning together, strengthening bonds and creating lasting memories — all while nurturing a love for learning. 🌟

Checkout Info 📋
🛠️ Limit 1 kit per household
⏳ Late fee: $1/day
👤 Adult (18+) must sign for the kit due to high replacement costs

Find a Kit 🔍
Search “STEAM Kit” in our Catalog
Or browse the bottom slider on the Catalog home page: “Video Games, Puzzles, Kits & More!”
You can also browse our kit notebooks!

✨ Monthly Highlight:
We feature a special STEAM Kit each month at Family STEAM Night, held the 3rd Monday of every month.

January & Febrary
We do not have STEAM Night in January or February because the 3rd Mondays in those month are national holidays.

Come explore, experiment, and discover the fun of STEAM! 🧪🎨🔧

Suggest a Book

At the Sequatchie County Public Library, we’re always looking for ways to expand and improve our collection to better serve our community.

Whether it’s a book, author, or series you’ve been hoping to find, we want to hear from you! Your suggestions help us ensure that our shelves reflect the interests, needs, and passions of our patrons.

How to Suggest a Title:
💌 Visit Us in Person – Stop by the library and fill out a suggestion form at the front desk. Our friendly staff will be happy to guide you through the process.

📞 Call Us – Give us a ring during our business hours at 423-949-2357 and let us know what titles you’d like to see added.
📧 Email Us – Send your suggestions anytime to info@sequatchielibrary.org

Please include the title, author, and any series information, if applicable, to help us locate it easily.

Why Your Suggestions Matter
Every recommendation matters! Community suggestions are a key way we keep our collection fresh, diverse, and relevant. Whether it’s a new bestseller, a classic you love, or a niche interest that’s hard to find, your input directly shapes what’s available for everyone in Sequatchie County and beyond.

We can’t promise every title, but we carefully review each suggestion and do our best to acquire books that will benefit the whole community. By sharing your ideas, you’re helping the library grow and making it a better place for readers of all ages.

✨ Join us in building a library that reflects the heart of our community!

WiFi

Free public WiFi is available throughout the library during normal business hours. No password is required. It is not a secured network. WiFi / wireless printing is not available at this time.

Our free Wi-Fi network is called “SEQ Public Access” .

Library Computer Use

Computers with internet access are available on a first-come, first serve basis.

There is no fee for using a library computer.

Computer time is limited to one session per day – 1 hour 30 minutes in length. Please note when our Computer Room closes: Mondays at 6:30pm, Tuesdays & Wednesdays at 5:30pm, and Fridays at 4:30 PM. Any session started 2 hours or less before our Computer Room’s scheduled closing time for that day may be shorter than the standard length.

Our Media Room is a quiet room. No listening to music without headphones or cellphone use is allowed to insure that all patrons can work undisturbed by others.

Instruction in computer use and external storage devices will not be provided by the library. Patrons are encouraged to bring their own USB storage devices to save their work; our computers reset after each use. Any saved documents or downloads will be deleted and cannot be recovered.

Printing & Copies

We do offer printing and copying services.

PRINTS

  • Limit of 20 pages per person per day
  • Printed Pages Cost 25¢ Per Page
  • Black & White Only
  • 8.5 x 11 / Standard Paper Size Only

COPIES

  • Limit of 10 pages per person per day
  • Each Copy Costs 10¢ Per Page
  • Black & White Only
  • 8.5 x 11 / Standard Paper Size Only

Does the library have a fax machine or scanner I can use?

We do not offer fax services at this time.

SCANNING

Our staff scans the document to a blank and library-owned USB drive, takes the drive down to the computer room, loads the scanned file onto the desktop of our library computer, deletes the file from the USB, and leaves the patron to do whatever they need to do with the file.

We cannot scan and send directly to email at this time.

There is no charge for scanning documents, but we do limit the number of pages to 10 if the document cannot go through the scanner’s autofeed tray.


Interlibrary Loans

How do I request a book that library doesn’t own?

Come in and ask about our interlibrary loans. We can borrow titles from other libraries in the state of Tennessee if we do not own a copy of a book you want to read.

Stop by the library today and ask about the book you are interested in reading. If we don’t have it, you can fill out an Interlibrary loan request form.

There are some restrictions. Most libraries will not lend out new releases or rare books this way, and if none of the libraries have it or are lending it out, we will let you know that we cannot get the requested book at this time.

Alternatively, you can use Overdrive or the Libby app to look for electronic copies to borrow.


Other Questions

Our dropbox has been overflowing with donations. We’re grateful for your generosity, but we can’t process all the donations here! With the exception of new releases, we can no longer accept donations through our dropbox.

Please drop off your donations at the Senior Center in the Fair Building or at the large dropbox located at the Fair Building (103 Heard St).

How can I volunteer at the library?

We are always grateful for support from our community, and year-round we are working on projects to better serve our community. Give us a call or stop by and speak to our Director about what volunteer projects are available now and in the future.


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